help.incontact.comHELP CENTER

Account Settings Logout placeholder Account Settings Logout Filter: All pages Submit Search Language Português 简体中文 中國傳統的 Nederlands English Français (France) Deutsch 日本 한국인 Español Filter: All pages Submit Search Central End-of-Life Video Release Notes Implementation Requirements Ports Data Dictionary Contact Center Tools Complementary CXone applications Agents Contact-handling applications Reporting Reference and how-to content for performance reporting Advanced Tools For workflow designers, developers, and partners System Management Build and maintain your contact center Supervisor Monitor and interact with agents and view their performance in real time Performance Management Performance management tool that integrates with CXone Integrated Solutions Use these applications to extend your CXone solution Interaction Analytics Explore trends identified in your agents’ interactions Performance Analytics for Salesforce Einstein Configure contact center analytics for CXone using Salesforce Einstein CXone Attendant Corporate directory, voicemail, and call forwarding Auto Attendant Set up voicemail and automatic extension routing MAX Handle contacts with the integrated CXone web app Salesforce Agent Applications Use agent features and functionality from within Salesforce Data Dictionary Find details about every data attribute and metric available in ACD reporting Prebuilt Reports Explore ready-made reports that pull metrics relating to your contact center Custom Reporting Create individualized reports using a large list of attributes and metrics Data Download Reports Generate prebuilt reports into comma-delimited or XML format using your raw data Direct Data Access Download raw data directly into Microsoft Excel and create customized reports for your contact center Dashboards View both real-time and historical information in a single graphical interface DEVone Developer Community CXone RESTful APIs, SDKS, tutorials, and more Partner Applications Resources for CXone partners AI Assistants and Bots AI assistants, bots, and virtual agents Studio Technical Guide Technical reference guide for scripting Start Using Studio Studio Quick Guide for first-time users Studio Actions Details for each of the Studio routing actions MAX Integrations Learn how to integrate custom content with MAX using POST messaging Integrations Integrate CXone with other tools or your own database to enhance your customers' experience ACD Manage ACD and dialer skills and routing settings Admin Manage employees and permissions Administer Agent Applications Customize the experience in your agents' apps Global Features Configure authentication and other settings that affect all CXone applications Cloud Storage Services Manage the life cycle rules for your stored files Personal Connection Manage your proactive dialer skills...